One Care Ombudsman
The One Care Ombudsman (OCO) is an independent office that helps individuals, including their significant others and representatives, to address concerns or conflicts that may interfere with their enrollment in One Care or their access to One Care health benefits and services. OCO services are free. The OCO works with MassHealth and each of the One Care plans to help resolve concerns to ensure that persons with disabilities can receive their benefits and exercise their rights in One Care.
To learn more about OCO, services, and contact information, visit their website: http://www.onecareombuds.org/